Mandy Martin

As the Senior Account Operations Manager at Brava Roof Tile, I play a pivotal role in ensuring a seamless customer experience from order creation through completion. I specialize in optimizing post-sale workflows, maintaining data accuracy, and coordinating scheduling across all territories—allowing Account Managers to focus on strategic growth and customer relationships.

I lead critical operational processes including distributor communication, order management, scheduling alignment, and Salesforce accuracy, while also supporting onboarding, training documentation, and cross-functional initiatives. Known for my proactive problem-solving and exceptional organizational skills, I ensure distributors, internal teams, and customers receive timely, reliable, and well-coordinated support. My work strengthens Brava’s operational excellence and keeps projects moving smoothly with minimal disruption.